Current State Service Flow
Tracing Competitor Flows
Apprehending Service Quality
Candor Presentation  (1).jpg
Candor Presentation  (2).jpg
Measures of service quality
Low Hanging Fruit
Feature sets
Candor Presentation  (6).jpg
Candor Presentation  (7).jpg
Candor Presentation  (8).jpg
Steps
Steps
Call Center Training Tool
Competitor Analysis
Interesting Business Model
Understanding competitor architecture
Information Architecture (7).jpg
Information Architecture (6).jpg
The future build begins to take shape.
The C4 model for visualising software architecture Context, Containers, Components and Code
Diagram key/legend
Level 1: System Context diagram
Level 2: Container diagram
Major Product Lines
Level 3: Component diagram
prev / next